Help & Support

We're here to help you get the most out of our products.

Below you'll find answers to commonly asked questions and ways to get in touch with our support team. Whether you're using one of our apps, reading our stories, or exploring our games, we're here to help.

General

What is Izanami Arts?

Izanami Arts is a creative studio that builds immersive experiences — from mobile apps and interactive stories to games. We craft worlds you can lose yourself in.

Where can I find your apps?

Our apps are available on the Google Play Store. You can also browse them on our Apps page.

Are your apps free?

Our apps are free to download and use. Some features or content may be available through optional in-app purchases in the future.

Our Apps

Lost In Me — Relax & Unwind

Lost In Me is a relaxation and wellness app designed to help you slow down, breathe deeply, and enjoy soothing sounds and calming visuals. It features curated soundscapes, a sound mixer, emotional check-ins, gentle affirmations, and beautiful visual themes.

PlantAI

PlantAI helps you identify and learn about plants using AI-powered recognition. Simply snap a photo and get detailed information about any plant.

Troubleshooting

An app is not playing any sound

Please check the following:

  • Make sure your device volume is turned up and not on silent/vibrate mode
  • Check that no other app is using the audio output
  • If using Bluetooth headphones, ensure they are properly connected
  • Try closing and reopening the app

An app crashes or freezes

If you experience crashes or performance issues:

  • Ensure you have the latest version of the app installed from the Google Play Store
  • Restart the app by force-closing it and reopening
  • Restart your device
  • If the issue persists, please contact us with details about your device model and Android version

Battery usage seems high

Visual animations and audio playback may use some battery. To reduce battery usage, you can dim your screen brightness or turn off the screen while listening — audio will continue to play in the background where supported.

Account & Data

What data do your apps collect?

We take your privacy seriously. For full details on what data we collect and how we use it, please review our Privacy Policy.

How do I delete my data?

If you would like to request deletion of any data associated with your use of our services, please contact us at [email protected] and we will process your request promptly.

Contact Us

If you have any questions, feedback, or need help with anything not covered above, we'd love to hear from you.

Email: [email protected]

We aim to respond to all inquiries within 48 hours.

When contacting us about a technical issue, please include:

  • Your device model (e.g., Samsung Galaxy S24, Pixel 8)
  • Android version (e.g., Android 14)
  • App version (found in app settings)
  • A description of the issue and steps to reproduce it

Thank you for being part of the Izanami Arts community.